Privacy Policy

Last Updated: 23/10/2023

At C2O Coffee, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of the information you provide to us when using our website or any of our services. By accessing or using our services, you agree to the terms and practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our website or services:

a. Personal Information:

Contact information such as your name, email address, phone number, and postal address.
Payment information when making a purchase, such as credit card details.
Information you provide when contacting our customer support or making inquiries.
b. Usage Information:

Information related to your use of our website, including your IP address, browser type, device type, and operating system.
Usage data, such as pages visited, time spent on our website, and interactions with our services.
2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and personalize our services, including processing orders and facilitating payments.
To respond to your inquiries and provide customer support.
To improve our website, services, and user experience.
To send you updates, newsletters, and promotional offers (you can opt out of marketing communications at any time).
To protect against and prevent fraudulent activities and unauthorized access.
To comply with legal obligations.
3. Data Security

We implement appropriate security measures to protect your information. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Information Sharing

We do not share your personal information with third parties except in the following circumstances:

With trusted service providers who assist us in delivering our services (e.g., payment processors).
To comply with legal requirements, such as responding to subpoenas or court orders.
To protect our rights, safety, and the safety of others.
5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyse user behaviour on our website. You can manage your cookie preferences in your browser settings.

6. Your Choices

You have the right to:

Access, correct, update, or request the deletion of your personal information.
Opt out of receiving marketing communications.
Withdraw your consent if you previously provided it for data processing.
To exercise these rights or if you have any questions about your data, please contact us at info@c2o.coffee.

7. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any modifications will be posted on this page, and the revised policy will be effective immediately upon posting. Please check this page periodically to stay informed about our data practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@c2o.coffee.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. Your continued use of our services signifies your acceptance of any updates to this policy.

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